Intelligent Voicemail
AI-powered voicemail platform with automatic transcription (Google Chirp 3), priority detection via Vertex AI, team workflow management, SLA tracking, callback monitoring and a full statistics dashboard. Far more than a simple answering machine.
⚙️How it works
Caller leaves a voicemail after a customizable greeting message recorded via the audio studio
Message is recorded in WAV format then automatically converted to MP3 for playback and email delivery
AI transcription powered by Google Cloud Speech-to-Text (Chirp 3 model) converts speech to text automatically
AI priority detection via Vertex AI classifies each message as urgent, high, normal or low priority
AI summary generation provides a concise overview of the message content for quick scanning
Email notification is sent immediately with the MP3 attachment and the full transcription text
Visual voicemail interface in web, mobile and desktop apps lets you browse, listen, read transcriptions and manage messages
Team workflow: assign messages to team members, track status through new, assigned, in_progress, callback_done and closed stages
Tags with customizable colors allow organizing and categorizing messages by topic, client or urgency
Reminders can be scheduled on any message to ensure timely follow-up
Callback tracking records each callback attempt with date, result and notes
Read receipts track exactly which team members have listened to or read each message
💡Use cases
- •Customer support teams that need to triage and assign incoming voice messages across agents
- •Sales teams tracking callback attempts and conversion from voicemail leads
- •Medical and legal offices where message priority and SLA compliance are critical
- •Multi-site businesses needing centralized voicemail management with team collaboration
- •Managers monitoring voicemail KPIs through the statistics dashboard
- •Remote teams relying on visual voicemail with transcription instead of listening to audio
- •Compliance-driven organizations requiring full audit trails on every voicemail interaction
- •High-volume call centers using AI priority detection to surface urgent messages instantly
✅Benefits
- ✓AI transcription via Google Chirp 3 — read messages instead of listening
- ✓AI priority detection (urgent/high/normal/low) powered by Vertex AI
- ✓AI summary for instant message comprehension at a glance
- ✓Complete team workflow with assignment, status tracking and collaboration
- ✓Color-coded tags for flexible message organization
- ✓Scheduled reminders to never miss a follow-up
- ✓Callback tracking with attempt history and outcome recording
- ✓SLA rules enforcement: time_to_listen, time_to_close, time_to_callback
- ✓Visual voicemail on web, mobile and desktop apps
- ✓Statistics dashboard with response times, SLA compliance and agent performance
⚙️Configuration
Greeting message
Audio file played before recording. Create one in the audio studio or upload your own (optional).
Email address
Email address to receive voicemails with MP3 attachment and full AI transcription text (required).
Maximum duration
Maximum recording duration in seconds (default: 60). Messages exceeding this limit are automatically stopped.
AI transcription
Enable automatic speech-to-text transcription using Google Cloud Speech-to-Text Chirp 3 model. Cost tracked per message.
AI priority detection
Enable automatic priority classification (urgent/high/normal/low) via Vertex AI analysis of the transcribed content.
AI summary
Enable automatic summarization of the voicemail content for quick reading in notifications and dashboards.
SLA rules
Configure SLA targets: time_to_listen (max delay before first listen), time_to_close (max resolution time), time_to_callback (max delay before callback).
Team assignment
Enable team workflow to assign messages to specific team members with status tracking through the full lifecycle.
📚Examples
AI-powered customer support: voicemails are transcribed, prioritized as urgent by AI, assigned to the on-call agent, and tracked through to callback completion
Sales lead management: incoming voicemails from prospects are tagged by campaign color, assigned to sales reps, with callback attempts recorded and SLA monitored
Medical office: patient messages are transcribed, AI detects urgency, reminders are set for same-day callback, and full audit trail is maintained for compliance
Multi-department routing: voicemails are tagged by department color, assigned to the right team, with SLA dashboards showing response performance per group
Executive assistant workflow: messages for multiple executives are organized with tags, assigned with reminders, and read receipts confirm when each message has been reviewed